When tech support personnel assist customers only to give them confidence about what they are doing, they are said to be hand-holding. For example, a user may already know how to install and configure a new program, but he or she may like to have a techie on the phone, just to make sure it's done correctly. Some consultants refer to "hand-holding" their clients through a new program or initiative.
NetLingo Classification: Online Jargon
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