Customer Interaction Center (CIC)
a.k.a. contact center
Traditional customer call centers are morphing into customer interaction centers, in which all customer contact-by phone, fax, e-mail, the Web, or other means-is integrated. Considered an integral part of customer relationship management (CRM), the CIC is fast becoming the control point for collecting and disseminating customer data within an organization.
See also : contact center
NetLingo Classification: Online Business
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